Refund Policy
Every Viking Trax apparel and drinkware item is printed on demand, made to order just for you. Because of that, we don't accept returns or exchanges for buyer's remorse, wrong size ordered, or a change of mind. Please check the size details on each product page before you order.
Damaged, defective, or misprinted items
If your order arrives damaged, defective, misprinted, or isn't what you ordered, we'll make it right with a free replacement or a full refund.
- Contact us within 30 days of delivery through our Contact page.
- Include your order number and a clear photo of the problem (and of the shipping label if the package was damaged).
- You won't need to send the item back unless we ask you to.
Lost or undelivered packages
If tracking shows your order hasn't moved for an unusually long time, or it never arrived, contact us and we'll work with our print partner and the carrier to resolve it. Please double-check your shipping address at checkout; we can't be responsible for orders sent to an incorrect address entered at checkout.
Order changes and cancellations
Because production starts quickly, we can only change or cancel an order before it enters production. Contact us as soon as possible after ordering and we'll do our best.
Digital products (ebooks)
Digital downloads, including The Warrior's Path ebook, are delivered electronically and are non-refundable once delivered. If your file doesn't arrive, won't open, or is corrupted, contact us and we'll resend it or fix the problem.
Refunds
Approved refunds are issued to your original payment method. Depending on your bank, it may take 5–10 business days to appear.
Questions? Reach us anytime through our Contact page.